AutoHow can we help?
Something not working, a number that looks wrong, or a feature you wish existed — write to us and a real person replies.
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Include your iPhone model and, for a scanning problem, the invoice if you can.
Quick answers
An invoice was read with the wrong numbers
Nothing is saved until you tap Save, and every field can be edited first. Autotab checks the line items against the invoice total and warns you when they don't add up — usually a missed row, or one page of a longer invoice. For a multi-page invoice, scan all the pages in one go, or choose the PDF. If an invoice is in a different currency from your car, Autotab offers to convert it at today's rate.
Can I scan a PDF instead of taking a photo?
Yes. When scanning an invoice choose "Choose a PDF or file", and when adding a document choose "Attach a PDF or file". The first four pages are read.
My OBD adapter connects but shows no data
Turn the ignition on — with it off the car's systems are asleep, and the adapter pairs happily while returning nothing. If it still finds nothing, forget the adapter in iOS Settings ▸ Bluetooth, unplug it for ten seconds and scan again. Autotab uses Bluetooth LE adapters (ELM327-compatible). Classic-Bluetooth-only adapters, sold mostly for Android, can't pair with an iPhone.
What counts as an AI scan?
Every read Autotab AI does for you: a workshop invoice, an insurance or registration document, and "Ask Autotab AI" on a dashboard warning light. Pro includes 14 a month and Gold 40; the count is in Settings ▸ Plan. Photographing a light to find out which one it is doesn't count — only the full read for your car does.
Why don't I see live data or fault codes?
Live engine data, fault codes, battery health and performance runs are part of Gold and need an OBD-II adapter plugged into the car. If a tool is missing from the Doctor tab, check Settings ▸ Features.
How do I move to a new phone?
With iCloud sync on, sign in to the same Apple Account on the new phone and your cars appear. With it off, use Settings ▸ Back up everything, save the file to iCloud Drive, and restore it on the new device.
My iPhone and iPad show different data
Both devices need to be signed in to the same Apple Account with iCloud Drive on, and sync switched on in Autotab's Settings. Changes can take a minute to arrive. Settings shows the sync status and offers a "Try sending again" button if something is stuck.
How do I cancel or get a refund?
Subscriptions are managed by Apple: iOS Settings ▸ your name ▸ Subscriptions ▸ Autotab. Cancel at least 24 hours before the period ends to avoid renewal, and a free trial cancelled before it ends is never charged. Refunds are handled by Apple at reportaproblem.apple.com.
I changed phones and lost my subscription
Open Settings ▸ Restore purchases (also on the upgrade screen) while signed in to the Apple Account you bought it with.
Is my data private?
There's no account and no tracking. Your records stay on your device and, if you choose, in your own private iCloud. Only an invoice or document you choose to scan is sent to be read, and we don't keep it. The full details are in the privacy policy.